HUGE TNS Proprietary Limited

Standard Terms and Conditions


1. In this Agreement, the words hereunder will have the meanings assigned to them below: “Agreement” means these Standard Terms and Conditions and any Application Form, Master Access Service Agreement, Service Lever Agreement, Schedules, Annexures and attachments hereto;

2. “HUGE” means HUGE TNS Pty (Ltd) and Registration no. 2014/009214/07

3. “Cost Schedule” means a Cost Schedule associated with an Agreement wherein the costs of the Service/s are specified;

4. “Customer” means the party specified as Customer on the Application Form to which these Standard Terms and Conditions are attached;

5. “Customer Support Schedule” means the schedule attached to an Agreement containing customer support information;

6. “Effective Date” means, notwithstanding the date of signature of the Agreement, the date when each Service/s reflected in the Schedule/s is commissioned by HUGE for use by the Customer irrespective of whether or not the Customer uses the Service/s;

7. “Contract Value” means the total cost of the Service/s being provided to the Customer by HUGE in terms of the Agreement;

8. “Initial Period” means the initial contract term of the Service/s, as set out in the Cost Schedule;

9. “Proprietary Information” means any and all trade secrets and data/information of a proprietary and/or confidential nature, including data/information that the parties should reasonably have known to be proprietary or confidential;

10. “Service/s” means all the service/s provided by HUGE as specified in the Schedules to this Agreement, including all software and equipment necessary for the provision of the Service/s;

11. “Service Specification Schedule” means the schedule attached hereto wherein the service specifications of the Service/s are specified;

12. “PSTS provider” means public switched telecommunications services providers licensed to provide those services in terms of the Electronic Communications Act 36 of 2005;

13. “VAT” means Value-Added Tax as defined in the Value-Added Tax Act 89 of 1991.

14.. The clause headings contained in this Agreement are for reference purposes only and shall not be used in the interpretation of this Agreement. Words importing any one gender includes the other gender, the singular includes the plural and vice versa, and natural persons includes juristic entities and vice versa.


2.1 This Standard Terms and Conditions apply to all Agreements signed between Huge TNS and

the Customer.

2.2 The Agreement shall commence upon the Effective Date of the first Service to be provided in terms of the Agreement and shall endure throughout the duration period until the last Services has been terminated.

2.3 The duration period of each of the Service/s shall be as specified in the Cost Schedule.

2.4 Services may be canceled by giving one calendar month notice in writing in advance, once the initial contract term has expired, unless otherwise specified.


3.1 All Service/s provided are to be billed as of the Effective Date in respect of each Service. In the event of a single Service consisting of a number of components, billing will commence for each respective component of that Service as and when each component of that Service goes live.

3.2 Customer is responsible for and agrees to pay to HUGE all fees for the Service/s specified in the Cost Schedule in South African currency, without deduction or set-off of any amount of whatsoever nature or for whatsoever reason.

3.3 Prepaid Service Billing are to be billed during operating office hours only. Prepaid services will be loaded during operating office hours once payment is made and cleared by the relevant bank authorities.

3.4 All prices specified in the Cost Schedule excludes VAT and any other any taxes and duties including

any regulatory surcharge, which Customer becomes obligated to pay by virtue of this Agreement, and

3.5 PSTS provider service fees, for which Customer agrees to make payment directly to the PSTS provider on such terms as are agreed between the PSTS provider and Customer, and shall at all times be the responsibility of the Customer.

3.6 Invoicing will be processed and delivered in advance, and all invoices for Services shall be settled monthly in advance.

3.7 In the event of any dispute arising as to the amount or calculation of any fee or charge to which HUGE is entitled, the dispute shall be referred for determination to HUGE’s auditors. They shall act as experts and their decision shall be final and binding on HUGE and Customer. The cost of the determination shall be paid on demand by the party against whom the determination is made, or as determined by the said auditors.

3.8 Any amount falling due for payment by Customer to HUGE in terms of or pursuant to this Agreement which is not paid on its due date shall bear interest calculated from the due date for payment thereof until date of payment, at a rate equal to 1.5% monthly calculated in arrears.

3.9 HUGE shall be entitled from time to time on 30 (thirty) days prior written notice thereof to Customer to increase the monthly fees referred to in the Cost Schedule, provided that:

3.10 Over Usage – HUGE does not guarantee a capped service will be capped a exactly the subscribed amount. Over usage occurs when session data is sent to HUGE from upstream vendors, which can be delayed and result in over usage. The subscriber will be liable for such over usage charges. Over usage charges will be back-billed for up to three months after usage occurred. HUGE Fair Usage Policies are published on the company’s website, namely

3.11 Cancellations – The service may be cancelled by the Customer by giving HUGE one full calendar month notice in writing unless otherwise specified in writing, once the initial contract term has expired, sent by prepaid registered post, but the Customer shall not be entitled to any refund of amounts that have been withdrawn while this authority was in force if such amounts were legally owed. The customer is to ensure the debit order is cancelled by its bank and no recurring moneys are further deducted from the nominated account. HUGE will not be held liable for any fees deducted from the Customer’s account after cancellation, unless the customer can show proof of receipt from the registered post-delivery.


4.1 Customer shall comply strictly with all restrictions imposed on computer networks through which any information and/or data transmitted by Customer passes. In particular, the Customer shall at all times comply with HUGE’s Acceptable Use Policy available at

4.2 Customer shall not commit nor attempt to commit any act or omission which directly or indirectly: 1. damages in any way HUGE’s technical infrastructure or any part thereof;

4.3 impairs or precludes HUGE from being able to provide the Service/s in a reasonable and businesslike manner;

4.4 constitutes an abuse or malicious misuse of the Service/s; or is calculated to have the abovementioned effect. In such an event, should HUGE incur expenses to remedy the situation, HUGE reserves the right to charge the Customer the amount necessary to cover HUGE’s additional expenditure. Notwithstanding the above, HUGE reserves the right to take any other appropriate action it may deem necessary to remedy the situation.

4.5 Customer is prohibited from selling, reselling or otherwise dealing with the Service/s in any manner whatsoever. Without limitation to the aforegoing, any consideration which Customer may receive whilst acting in breach of this prohibition shall be forfeited to HUGE.

4.6 Customer is prohibited from allowing any person other than its employees or other authorised parties, access to the Service/s through any of Customer’s equipment, personnel and/or address.

4.7 Customer is prohibited from modifying any equipment (including but not limited to router equipment) utilised by Customer to receive any of the Service/s, in any way whatsoever, including the changing of any of the settings of such equipment.

4.8 Customer shall at all times adhere to and ensure compliance with the Customer Support Schedule.

4.9 Under no circumstances may Customer resile from this Agreement or withhold or defer payment or be entitled to a reduction in any charge or have any other right or remedy against HUGE, its servants, its agents or any other persons for whom it may be liable in law (and in whose favor this provision constitutes a stipulation alteri) if HUGE interrupts the Service to Customer as it would be entitled to do if Customer is in default of any of its obligations under this Agreement to HUGE or in the circumstances contemplated in clause 6.4 below.

4.10 Customer may not at any time use the Service in contravention of any South African law. In particular, Customer undertakes to familiarize itself and ensure that it is kept continuously appraised of all South African law in force from time to time which has any bearing on the Service and/or its use. Customer acknowledges that HUGE has no obligation to assist Customer in this regard.


5.1 Save as expressly set out in this Agreement, HUGE does not make any representations nor gives any warranties or guarantees of any nature whatsoever in respect of the Service/s and all warranties which are implied or residual at common law are hereby expressly excluded.

5.2 Without limitation to the generality of 5.1 above, HUGE does not warrant or guarantee that the information transmitted by or available to Customer by way of the Service/s: 1. will be preserved or sustained in its entirety;

5.3 will be delivered to any or all of the intended recipients;

5.4 will be suitable for any purpose;

5.5 will be free of inaccuracies or defects or bugs or viruses of any kind; or

5.6 will be secured against intrusion by unauthorized third parties; and HUGE assumes no liability, responsibility or obligations in regard to any of the exclusions set forth in this clause 5.


6.1 Except as otherwise expressly provided herein to the contrary, HUGE shall not be liable to Customer or any third party for any loss or damage of whatsoever nature and/or howsoever arising (including consequential or incidental loss or damage which shall include but shall not be limited to loss of property or of profit, business, goodwill, revenue, data or anticipated savings) or for any costs, claims or demands of any nature whether asserted against HUGE or against Customer by any party, arising directly or indirectly out of the Service/s, their use, access, withdrawal or suspension or out of any information or materials provided or not provided, as the case may be.

6.2 Subject to clause 6.1 above, the entire liability of HUGE and Customer’s exclusive remedy for damages from any cause related to or arising out of this Agreement, regardless of the form of action, whether in contract or in delict, will not exceed the aggregate of the fees and charges paid by Customer under this Agreement for the period of 12 (twelve) months preceding Customer’s written notice to HUGE in respect of such claim.

6.3 Customer hereby indemnifies HUGE against and holds HUGE harmless from any claim by any third party arising directly or indirectly out of access to or use of the Service/s or information obtained through the use thereof or in respect of any matter for which liability of HUGE is excluded in terms of clause 6.1 above.

6.4 Because of the need to conduct maintenance, repair and/or improvement work from time to time on the technical infrastructure by means of which the Services are provided, the provision of the Services may be suspended from time to time, and all liability on the part of HUGE of any loss or damage (whether direct or consequential) thereby incurred or for any costs, claims, or demands of any nature arising therefrom, is excluded, and the provisions of clause 6.1 above shall apply mutatis to such exclusion. Should the provision of the Service/s be suspended by HUGE for the purpose aforementioned for a period in excess of 48 (forty eight) consecutive hours, HUGE shall give Customer credit in an amount which represents a pro rata portion of Customer’s basic monthly subscription fee for the month during which the said suspension occurred.

6.5 Where the Service/s provided include Hosting Services, then, notwithstanding anything to the contrary contained in this Agreement, HUGE reserves the right in its absolute discretion and after the receipt by HUGE of any complaint from any governmental department, or any other third party (including but not limited to any Internet industry body or any other organisation) that Customer’s web site contains information that infringes against any third party’s rights in terms of the Constitution of the Republic of South Africa, the Electronic Communications and Transactions Act, any other legislative enactment or regulation in force from time to time, or is defamatory in nature, to immediately give written notice to Customer of HUGE’s intention to remove the offending information or any portion thereof from Customer’s web site. Should such offending information not be removed from the web site by Customer within 24 hours of written notice to that effect, HUGE shall be entitled to immediately remove the offending information or any portion thereof from Customer’s web site, or where it is not possible to remove such content, to terminate the Hosting Services of such Customer. Any removal or termination by HUGE shall in no way constitute a breach by HUGE of this Agreement.


Any specifications, descriptive matter, drawings and other documents which may be furnished by HUGE to Customer from time to time:

1. do not form part of this Agreement and may not be relied upon, unless they are agreed in writing by both parties hereto to form part of this Agreement;

2. shall remain the property of HUGE and shall be deemed to have been imparted by it in trust to Customer for the sole use of Customer. All copyright in such documents vests in HUGE. Such documents shall be returned to HUGE on demand.


1. Subject to the provisions of clause 8.3 to the contrary, if Customer hereto: 1. breaches any of the terms or conditions of this Agreement and fails to remedy such breach or pay such amount, as the case may be, within 7 (seven) days after the receipt of written notice from HUGE;

2. commits any act of insolvency;

3. endeavours to compromise generally with its creditors or does or causes anything to be done which may prejudice HUGE’s rights hereunder or at all;

4. allows any judgement against it to remain unsettled for more than 10 (ten) days without taking immediate steps to have it rescinded and successfully prosecuting the application for rescission to its final end; or

5. is placed in liquidation or under judicial management (in either case, whether provisionally or finally) or, being an individual, his estate is sequestrated or voluntarily surrendered; HUGE shall have the right, without prejudice to any other right which it may have against Customer, to: 1. suspend or terminate the Services;

2. treat as immediately due and payable all outstanding amounts which would otherwise become due and payable over the unexpired period of the Agreement, and to claim such amounts as well as any other amounts in arrears including interest and to cease performance of its obligations hereunder as well as under any other contract with the Customer until Customer has remedied the breach; and/or

3. cancel all Agreements between HUGE and the Customer;

4. in any event without prejudice to HUGE’s right to claim damages.

2. Customer shall be liable for all costs incurred by HUGE in the recovery of any amounts or the enforcement of any rights which it has hereunder, including collection charges and costs on an attorney and own client scale whether incurred prior to or during the institution of legal proceedings or if judgement has been granted, in connection with the satisfaction or enforcement of such judgement.

3. Subject to what is set out in Clause 8.1.1 above, HUGE shall be entitled to suspend the provision of the Services where Customer breaches any provision of this Agreement or where any payment to HUGE is overdue by more than 30 (thirty) days.

4. Standard service termination term is One Full Calendar month. Term contract termination is predetermined by the contract signed.


1. Notwithstanding anything set out in Clause 10 below, all intellectual property (including, without limitation, copyright, trademarks, designs and patents) relating to or used in connection with the Service/s provided under this Agreement shall belong to HUGE. Customer undertakes that it shall at no time, have any right, title or interest in the intellectual property and agrees that it shall not (or permit any third party to) reverse engineer, decompile, modify or tamper with the equipment or software owned by HUGE, or any of its third party suppliers.

2. Customer warrants that it shall not use the Service/s to produce, host or present any content in contravention of any person’s intellectual property rights, and in particular warrants that it shall recognize, acknowledge and use any content in accordance with any third party’s intellectual property rights. Customer furthermore warrants that it has received all necessary permissions to make use of any intellectual property relating to 3rd parties.


1. Each party will keep in confidence and protect Proprietary Information from disclosure to third parties and restrict its use to that which is provided for in this Agreement. Either party acknowledges that unauthorised disclosure or use of Proprietary Information may cause substantial economic loss. All printed materials, containing Proprietary Information will be marked with “Proprietary”• or “Confidential”•, or in a manner which gives notice of its proprietary nature. Proprietary Information shall not be copied, in whole or in part, except when essential for correcting, generating or modifying Proprietary Information for either party’s authorized use. Each such copy, including its storage media, will be marked with all notices, which appear on the original.

2. Each party shall ensure that its employees comply with its obligations under this clause 10.

3. This clause 10 shall survive termination or cancellation of this Agreement.

4. This Agreement does not transfer to either party title to any intellectual property contained in any Proprietary Information of the other party


Customer shall not be entitled to cede or assign any rights and/or obligations which it may have in terms of this Agreement to any third party unless consented to in writing by HUGE.


The signatory to this Agreement, as the authorized representative of the Customer, hereby binds himself/herself to HUGE as personal surety and as co-principle debtor in solidum with Customer for the due, punctual and proper fulfillment and performance by Customer of all its obligations in terms of this Agreement. The aforementioned signatory hereby renounces all benefits arising from the legal exceptions of non numeratae pecuniae, non causa debiti, errore calculi and beneficio excussionus et divisionis, with the force and effect of which he/she hereby declares himself/herself to be fully acquainted.

13. LIEN

The parties agree that in the event of a breach of this Agreement by Customer which causes HUGE to suffer damages of any nature whatsoever, HUGE shall not be required to attach any of Customer’s hardware in execution, and shall be entitled to retain a lien over such hardware in reduction of any debt due by Customer to HUGE.


1. HUGE shall not be liable for non-performance under this Agreement to the extent to which the non- performance is caused by events or conditions beyond the control of HUGE, provided that HUGE makes all reasonable efforts to perform.

2. It is expressly recorded that for purposes of this clause the following shall be considered circumstances beyond the control of HUGE and the force majeure provisions shall apply:- 1. a PSTS provider fault that affects the Service/s; and/or

2. the non-performance, inability to perform or delay in performance by the PSTS provider relating to the provisioning of equipment, services and/or facilities to HUGE that affects the Service/s; and/or 3. acts or omissions of any government, government agency, provincial or local authority or similar authority, any laws or regulations having the force of law, civil strife, riots, insurrection, sabotage, actsor war or public enemy, illegal strikes, interruption of transport, lockouts, flood, storm or fire.


This Agreement will be governed by and construed in accordance with the laws of the Republic of South Africa and all disputes, actions and other matters relating thereto will be determined in accordance with South African law by a South African court having jurisdiction.


For all purposes, including but not by way of limitation, the giving of any notice, the making of any communication and the serving of any process, Customer chooses its domicilium citandi et executandi (“domicilium”•) at the physical address appearing on the application form to which these Standard Terms and Conditions are attached. HUGE chooses its domicilium citandi et executandi (“domicilium”) at 35 Balfour Road, Vincent, South Africa. Either party shall be entitled from time to time to vary its domicilium and shall be obliged to give notice to the other within ten (10) days of the said change. Any notice which either party may give to the other shall be posted by prepaid registered post or hand delivered to the other party’s domicilium and shall be presumed, unless the contrary is proved by the party to whom it is addressed, to have been received by that party on the tenth (10th) day after the date of posting or on the day of delivery as the case may be.


1. No variation, amendment or consensual cancellation of this Agreement or any provision or term thereof or of any agreement, bill of exchange or other document issued or executed pursuant to or in terms of this Agreement shall be binding unless recorded in a written document signed by a duly authorized representative from both HUGE and Customer.

2. The parties acknowledge having read and understood this Agreement and are not entering into this Agreement on the basis of any representations not expressly set forth in it.

3. Neither party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein, whether it induced the Agreement between Customer and HUGE or not.

4. No extension of time or waiver or relaxation of any of the provisions or terms of this Agreement, bill of exchange or other document issued or executed pursuant to or in terms of this Agreement, shall operate as an estoppel against either party hereto in respect of its right under this Agreement, nor shall it operate so as to preclude either of the parties thereafter from exercising its rights strictly in accordance with this Agreement.

5. In the event that any provision of this Agreement conflicts with any statute, ruling or order of any governmental or regulatory body from time to time, then such provision of this Agreement shall be controlled by the statute, ruling or order.

6. Should any of the terms and conditions of this Agreement be held to be invalid, unlawful or unenforceable, such terms and conditions will be severable from the remaining terms and conditions which will continue to be valid and enforceable.

7. In the event of any expiration, termination or cancellation of this Agreement, provisions hereof which are intended to continue and survive shall so continue and survive. In particular, termination or cancellation of this Agreement shall not affect any rights or duties arising under it with respect to Proprietary Information as set out in Clause 10 above.

8. The terms and conditions appearing in the Schedule(s) hereto, are hereby incorporated into the Agreement. In the event of any conflict between the Standard Terms and Conditions of this Agreement and those appearing in any Schedule/s hereto, these Standard Terms and Conditions shall prevail. In respect of any conflict in respect of pricing in the Agreement or the Schedules hereto, the costs set out in the Cost Schedule shall prevail.

9. These terms and conditions, together with the Schedule(s), Annexures and attachments hereto, constitute the whole of the agreement between HUGE and Customer relating to the subject matter hereof, notwithstanding anything in Customer’s inquiry, specification, acceptance, order or other documentation or discussion to the contrary.


1. Clients are solely responsible for backing up their data and HUGE strongly encourages all hosting Clients to do so as frequently and completely as possible. HUGE will not be liable for any data loss or any other losses or damages related to backups or data recovery without exception.

2. HUGE may, in some instances, offer a separate backup service in conjunction with dedicated hosting, and will make such backups available to Clients on request as and when they are available. However, HUGE does not warrant or guarantee the availability, completeness or “up to date” status of such backups.

3. Clients are ultimately responsible for their own data, and HUGE strongly encourages such Clients to continue to make their own backups as frequently and completely as possible to ensure that they have recourse in the event of any failure.

4. HUGE also cannot guarantee the condition or fitness of any backups provided. Such backups are provided “as is” and are used at the Client’s own risk and discretion – whether restored by HUGE by instruction from Clients or by Clients themselves.

5. HUGE will not be liable for any losses or damages relating to any incidents arising out of such backups being provided (or not provided) to Clients on request.