Huge TNS has many different Service Level Agreements (SLAs). Our SLAs are available in Bronze, Silver, Gold & Platinum variants, each prioritising a unique level of service. Whichever SLA you choose, our commitment to outstanding service never wavers.
Standard Service Level Agreement:
Bronze
98% uptime guarantee Single CPE – Single Access Circuit (Fibre or Wireless)
Silver
99.5% uptime guarantee Single or Dual CPE’s – Dual Access Circuits (Fibre or Wireless as Primary and Secondary) from different suppliers terminating at a single Huge TNS POP
Gold
99.8% uptime guarantee Single or Dual CPE’s – Dual Access Circuits (Fibre or Wireless as Primary and Secondary) from same suppliers terminating at two different Huge TNS POPs
Platinum
99.9% uptime guarantee Single or Dual CPE’s – Dual Access Circuits (Fibre or Wireless as Primary and Secondary) from diverse Telco’s terminating at a single Huge TNS POP
Note: CPE Definition – Customer Premises Equipment, this refers to the equipment located on the customer’s premises with the express purpose of terminating the Access Circuit.
Tailored Service Level Agreement
Along with our standard SLAs we can also work with you to create a SLA that best suites your needs.