General Manager

Self-motivated manager to oversee and manage operations in all areas within the region providing the business with effective and efficient running of day-to-day of the business, and implement and execute effective business strategies. Provide leadership and drive performance in the Region. The role encompasses responsibility for sales, technical installation, technical servicing, and administration. The successful incumbent must drive and build a robust winning business culture ensuring a sustainable future.

Job Title: General Manager: Bloemfontein

Job Location: Bloemfontein

Company Description:

HUGE TNS is not your ordinary telecommunications, networks, and services company. We are a powerhouse of innovation and excellence, leading the industry with our extraordinary capabilities. Our relentless commitment to staying ahead of the curve ensures that we provide cutting-edge ICT solutions that give businesses a competitive edge. We combine deep industry knowledge with visionary thinking to anticipate market needs and deliver exceptional, tailored solutions.

At HUGE TNS, excellence is ingrained in everything we do. We go beyond just providing exceptional products and services; we build lasting partnerships with our clients, offering unparalleled support and proactive solutions. With a focus on innovation, reliability, and scalability, we empower businesses to thrive in the digital age. Join us on this incredible journey and experience the power of transformation and unmatched service with HUGE TNS as we shape the future of connectivity.

Job Description:

Financial Management

  • Budgetary planning including revenue and capital expenditures.
  • Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
  • Monitoring and managing all staff costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
  • Overhead cost control to effectively manage the cost-of-service delivery.

Sales

  • Achieve sales and retention targets
  • Targeted revenues
  • Drive new revenue streams
  • Drive business partner and channel development in the Region.
  • Maintain acceptable margins – manage discounts and technical efficiency
  • Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager

Business Generation

  • Strategy design to grow the business in the Region
  • Exploring and evaluating green-fields areas for expansion of the business
  • Exploring and evaluating acquisition opportunities

Branch Management

  • Clear communication and implementation of strategy
  • Monitor overall operational delivery in the Region
  • Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Team.
  • Report key results to head office.
  • Engage with all stakeholders in broader organizational strategy planning and execution
  • Oversees key projects, processes and performance reports, data and analysis.
  • Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture

People Management

  • Effectively manage performance within the team.
  • Provide clear leadership and promote and foster a team culture.
  • Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team.
  • Engage with various stakeholders across the business to drive communication and collaboration.

Operations

  • Drives efficiency of and technical teams
  • Accountable to maintain quality, service and outputs related to a work in the Region
  • Oversee key projects, processes, and performance reports.
  • Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
  • Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
  • Visit Business Partners on an ongoing basis.
  • Develop and maintain client relationships to enhance customer service.
  • Resolve and escalate customer complaints within the set time frames.

Education and Experience 

  • University Degree (B. Com or similar)- Post-graduate qualification highly advantageous
  • Minimum 7-10 years’ experience in Management role with Sales and Customer Service in the Telecommunications or ICT environment
  • Sales metrics, Financial management and analytics, Business systems and processes
  • Valid Drivers Licence

Computer Literacy

Above average skills required in:

  • Excel, MS Word, and PowerPoint skills (advanced preferable)

Key Competencies

  • Autonomous decision making,
  • Business acumen,
  • Communication proficiency,
  • Problem Solving/Analysis,
  • Report writing
  • Project Management,
  • Strategic Thinking,
  • Budgeting and forecasting,
  • Analytical Skills, Negotiation skills, Relationship building